These strategies are based on how leaders interact with staff, and the CMF-SHRM survey data suggest that subtle changes can yield benefits. When asked how important “the contribution your work has on the overall goals of the office,” 70 percent of congressional staff said it was very important, compared to 33 percent of U.S. employees in a national survey. When asked the importance of “recognition by management about your job performance,” 58 percent of congressional staff rated it as very important, but only 22 percent said they were very satisfied.
Managers and members can answer these cries for recognition and approval with simple gestures: a pizza lunch with the chief of staff and the office LCs; an email from a manager to the entire staff recognizing one employee’s outstanding performance; and more frequent thank-yous for a job well done. When CMF staff give this advice to members, they often reply, “Oh, they know I appreciate their work.”
No, they don’t, because you don’t tell them.
Bradford Fitch is the president and CEO of the Congressional Management Foundation.
James Jones, communications director for DC Vote, tapes a "DC Constituents Service Day" sign on the wall as he stands with other DC residents outside of Rep. Andy Harris's office on Capitol Hill to protest Harris' actions against D.C.'s marijuana laws on Thursday, July 24, 2014. DC Vote encouraged DC residents to bring their complaints about city services to the Maryland congressman.