Congress has undergone significant changes to its operations in the past three years. To demonstrate its frugality during difficult economic times, Congress cut its own office budgets by up to 20 percent (much more than any federal agency). Most offices have implemented salary freezes, eliminated bonuses and downsized staff. Additionally, Congress shifted nearly all personal office staff from the health care plans used by other federal employees (and committee staff) to the Washington, D.C., small-business health care exchange.
Itís not surprising that changes this fundamental to the work environment are taking a toll. In a survey conducted by the Congressional Management Foundation, 81 percent of senior managers felt they would lose staffers as a result of the salary freezes and 79 percent said staff would leave because of the health care benefit transition. Equally unsettling, when asked if they would look for another job in the next 12 months, 4 in 10 chiefs of staff and state/district directors said yes. One senior manager responding to the survey said, ďThis is a business. And we keep punishing ourselves by eliminating the tools necessary to run our businesses properly.Ē
If these predictions come to pass, it would likely be the largest brain drain of talent Congress has ever seen. But managers still have some options to retain good staff, if they are willing to make some difficult decisions. These practical actions might be the difference between saving or losing a key staff member.
Free Up Funds for Raises and Bonuses
When an office has already shaved funds and shifted responsibilities, itís time for a more sweeping strategy. Managers could reorganize the office to reflect the lower budget, with fewer staff and expenses, freeing money up for merit raises and bonuses for targeted personnel. This might seem harsh or non-egalitarian, but when you consider the most likely departures will be the best of your team (as they are the most attractive to other employers), it might be the only strategy to keep them on board.
Members and managers also should consider consolidating district/state offices. After labor, office rent back home is often the largest line item in a congressional office budget. With advances in telecommunications and technology, field representatives and caseworkers no longer need to be tethered to a desk. Yes, there will be a short-term political hit from the community that might feel abandoned. But managers who have made this move report the damage is not permanent, and offices often find their impact in the state increases as staffers cover more territory and connect with more constituents.
Maximize Efficiency in Operations
Improving efficiencies in the office has a dual benefit: In addition to getting more done, your highly motivated staff usually will feel more accomplishment in their job. Take time to examine labor-intensive tasks, such as casework and constituent mail, and identify ways to eke out every productivity enhancement.
Another double-winning strategy is to encourage staff to engage in training. Research of congressional staff indicate they crave professional development opportunities. But, while not explicit, the culture of congressional offices rewards staffers who never leave their posts! Managers should encourage staff to take classes, attend seminars and use online resources to grow professionally. The office also benefits from a better-trained employee.
James Jones, communications director for DC Vote, tapes a "DC Constituents Service Day" sign on the wall as he stands with other DC residents outside of Rep. Andy Harris's office on Capitol Hill to protest Harris' actions against D.C.'s marijuana laws on Thursday, July 24, 2014. DC Vote encouraged DC residents to bring their complaints about city services to the Maryland congressman.