Also keep in mind that front-desk people tend to be some of the youngest and least experienced staffers. So they might not have the art of office etiquette down yet. But it means there is still hope for them to improve.
Iím not excusing any sort of rudeness; Iím just trying to offer a better perspective on it. But here is what you can do: Be as nice as possible. Say ďGood morningĒ first. Learn her story; ask how her weekend went. Compliment her on something ó whether itís a job well done after a tough day or her new cardigan. Find out when her birthday is and get her a Starbucks card. Be creative, and lead by example. You never know ó you might be the only nice voice she hears all day.
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Terri Henderson, 6, center, whose mother is El Salvador, attends a rally with members of Congress at Union Station's Columbus Circle to announce the Restore Opportunity, Strengthen, and Improve the Economy (ROSIE) Act on July 29, 2014. The legislation provides incentives for government contractors to pay a living wage and other benefits that would help low-income workers.