Representatives from DC Health Link were on hand at the Hart Senate Office Building this week to help Senate employees with health insurance enrollment problems.
“It’s difficult to add capacity to a call center because you have to have trained call service representatives to answer the phone and answer the questions,” Sorian said. “We’re a little handcuffed in that area, but we are trying to expand the number of hours that it’s available and provide more and more in-person assistance.”
Terri Henderson, 6, center, whose mother is El Salvador, attends a rally with members of Congress at Union Station's Columbus Circle to announce the Restore Opportunity, Strengthen, and Improve the Economy (ROSIE) Act on July 29, 2014. The legislation provides incentives for government contractors to pay a living wage and other benefits that would help low-income workers.