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Capitol Hill Feels Pains of Obamacare Sign-Up Troubles

Bill Clark/CQ Roll Call
Representatives from DC Health Link were on hand at the Hart Senate Office Building this week to help Senate employees with health insurance enrollment problems.

“It’s difficult to add capacity to a call center because you have to have trained call service representatives to answer the phone and answer the questions,” Sorian said. “We’re a little handcuffed in that area, but we are trying to expand the number of hours that it’s available and provide more and more in-person assistance.”

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