The office of Rep. Billy Long (R-Mo.) who was recently rated as the most conservative member of the Missouri delegation by the American Conservative Union plays patriotic hold music to constituents who call.
“If the goal is to shrink perceived time on hold, familiar music should be avoided. If the goal is to calm irate callers, relaxing music may help but risks inflating time perception,” he said. “Ironically, when the goal is to encourage callers to persist on hold, it is best to play slightly agitating music.”
Correction: July 25, 2012
An earlier version of the article misstated the type of music played by the office of Sen. Mark Udall. The office now plays patriotic music.
Rep. Elijah Cummings, D-Md., right, hugs Harold Schaitberger, General President of the International Association of Fire Fighters, after the Congressman spoke at the IAFF's Legislative Conference General Session at the Hyatt Regency on Capitol Hill, March 9, 2015. The day featured addresses by members of Congress and Vice President Joe Biden.