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Music to Wait By

Douglas Graham/CQ Roll Call File Photo
The office of Rep. Billy Long (R-Mo.) — who was recently rated as the most conservative member of the Missouri delegation by the American Conservative Union — plays patriotic hold music to constituents who call.

“If the goal is to shrink perceived time on hold, familiar music should be avoided. If the goal is to calm irate callers, relaxing music may help but risks inflating time perception,” he said. “Ironically, when the goal is to encourage callers to persist on hold, it is best to play slightly agitating music.”

Correction: July 25, 2012

An earlier version of the article misstated the type of music played by the office of Sen. Mark Udall. The office now plays patriotic music.

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